Last Updated on November 19, 2021 by James Wilson
Web Hosting Hub are a website design and hosting services company. Their focus tends to be around web hosting and the services offered to make your website great. For example, they will build a WordPress site for you for just $99.
Their services include free website migration, business email accounts, domains, website design and web hosting.
I started doing some research into Web Hosting Hub before signing up to them. The reviews were really mixed, which through me off a little as I wasn’t sure what to expect. Their TrustPilot reviews were bad, but there were only 21 of them.
The general feeling I got from their TrustPilot reviews was that it was pretty hard to cancel a subscription once you’ve signed up to them. It would also appear that if there’s any changes with their systems, backups are not reliable and they may even charge you to migrate services.
Web Hosting Hub’s Facebook page seems reasonably active. They make note of any issues or upcoming maintenance which is a useful resource.
Web Hosting Hub boast a 99.9% uptime guarantee. They also offer a 90-day money-back guarantee which will give you 100% of your money back. After reading some pretty poor reviews about their services, I thought it was necessary to assess their performance.
Not only that, but our 90 Day 100% Money Back Guarantee is one of the best in the industry. And our 99.9% Uptime Guarantee keeps your website, and business online – all the time.
Across the last 24 hours I’ve experienced 100% uptime with Web Hosting Hub. Over the last 7 days this averaged out at 99.9% and over 30 days this totaled 99.96%. They’ve met their SLAs and didn’t drop below their uptime guarantee.
My website’s response time with Web Hosting Hub never exceeded 1 second which is excellent news. My average response time was 720ms which is great considering their servers are located in the U.S. Performance wise, I can’t find anything to complain about!
Web Hosting Hub offer a lot of features. In fact, some are better than the top game players in the web hosting world. Web Hosting Hub list features that are included in EVERY hosting plan that they offer.
Some of the main features included in Web Hosting Hub’s shared hosting plans are:
SSDs to enable 2x faster speeds
FREE website builder
Unlimited disk space and bandwidth
Secure POP3/IMAP Email
Unlimited eCommerce products
When you consider you’re only paying £3.86 per month for their basic plan, I’d say these features are very generous! You’ll get a free domain included with ALL of their shared hosting plans too as well as an SSL certificate. What a steal!
Some of my favourite features in more depth include:
Web Hosting Hub have a wide variety of ways you can get in touch with them. When a U.K. customer like myself uses a U.S. based web hosting company, this area can be quite tricky. However, I found that Web Hosting Hub didn’t pose too much of an issue for me.
Their Help Center is full of useful knowledgebase articles, FAQs and customer support contact links. There are tutorials on how to setup email accounts, software, and updating your domain name servers.
It was refreshing to see Web Hosting Hub had a live chat option. At 11:50 AM (GMT) I initiated a live chat which was responded to within seconds! I asked about their actual data limits on their unlimited disk space and bandwidth claims.
The agent was quick to respond, friendly and helpful. I probed for more answers and the agent was happy to respond and provide enough information for me. Overall the experience was very pleasant and I was impressed with how quick it was.
My experience with Web Hosting Hub has been quite positive so far. I’m not saying their shared hosting is completely flawless, but it’s certainly an improvement on the customer reviews I discovered at first.
After testing their services for 6 months, I’ve put together a REAL pros and cons list that I hope you’ll find valuable. I’ve personally signed up to their shared hosting, spoken to their live chat assistants, and monitored my website’s performance.
SSDs: I personally experienced faster than average speeds with Web Hosting Hub. This could well be down to their SSDs which claim to be 20x faster than standard HDD.
Free Domain: When you sign up to Web Hosting Hub you’ll get a free domain with EVERY plan. This is extremely generous and a real bonus for customers who are only just beginning their web journey. You’ll get free site migrations too, so if you have content hosted elsewhere, it’s easy to transfer this across.
Ease of Use: I found Web Hosting Hub really easy to get along with. From their website builder to their sign up process, help center to live chat, nothing was a struggle.
Pricing Term: Whilst their attractive sign up price of £3.86 reels customers in, you’ll only get this if you sign up long-term. To get these low prices you’ll need to commit to a 3-year plan. Their minimum plan is 12 months, so there’s no monthly option.
Backup Fees: Backups are extremely useful. If you’re willing to pay an extra $1 per month, Web Hosting Hub will automate your daily backups for you. This is great, but comes at a small price, as do many of their features and extras.
|PERFORMANCE & SPEED||Standard||2X||4X|
|FREE ADVERTISING CREDITS||$150||$150||$150|
|FREE WEBSITE TRANSFERS||3||3||3|
|WEB DESIGN DISCOUNT||None||20%||30%|
|CHOICE OF DATA CENTER||No||Yes||Yes|
The above prices reflect their 3-year plan terms. Although this is a longer commitment, unfortunately many web hosts do this. When you compare their pricing and features to other hosts, and even big competitors, it’s actually REALLY good.
They are generous with their offerings, including a free SSL, domain, email accounts and more. We’ve covered some of their main features already, but I wanted to give you some information to go by.
Although other people may not recommend Web Hosting Hub, based on my own experience YES I recommend them.
Their uptime was pretty solid over a 6 month period. Whilst it wasn’t the best I’ve experienced, it was reliable and met their SLAs. Their pricing is a little confusing as what’s advertised is based on a long commitment, however, the features that are on offer outweigh this for me.
Here’s a quick summary of Web Hosting Hub:
LOTS of features (free SSL, domain and premium website builder)
Very friendly customer support (helpful, quick and efficient)
Good uptime (99.96% over 6 months isn’t bad at all)
Unlimited bandwidth and disk space (even their customer support confirmed your account wouldn’t be suspended)
Pricing terms are only 12, 24, or 36 months (and get more expensive)
Account verification may take 24 hours if based outside the U.S.
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