iPage Customer Support
With a lot of web hosting companies that I review, I tend to find that the level of customer service is no more than satisfactory. That is, the company and its support staff typically get everything right but don’t really stand out as being anything worth raving about.
iPage are one of the very rare exceptions to that rule. On the whole, my personal experiences in dealing with the company via live chat, email and telephone support have been far above average.
Their 1st line support team were friendly, investigated any issues that I had, and dealt with it there and then. If 1st line support couldn’t deal with my query due to it being more technically involved, 2nd line support, more often than not, responded to me within 24 hours. Not only did the customer support reps at both the tech and billing support ends respond quicker than their contemporaries at other hosting companies, but they were friendly, helpful, and struck just the right balance between tech talk and keeping things simple.
Even if iPage’s customer support had ended up being not so good (which, just to clarify, it really was an excellent experience), their 24/7 uptime monitoring tool allows their support team to be on hand and reactive if anything were to go wrong.
Meanwhile, the comprehensive bank of how-to guides, tutorials and advice articles were more than sufficient in tackling common iPage Essentials and website problems, often eliminating the need to contact support at all.
Their user guides are extensive, covering common topics, such as, managing your domain, how to configure your email, selling online, etc. Most web hosts do provide some kind of FAQ section or knowledgebase, but iPage have gone the extra length to put these handy guides together; as I said, it often reduces the need to contact support, and you can read through them at your own leisure.