Excellent hosting package.

Packed full of features at an excellent price. Easy to use, fast response from support if anything goes wrong. Reliable service, minimal downtime.

We have almost 900 domains hosted by Heart and their control panel is still easy to use. You can quickly find the features you need and we have far more control over our hosting than we do with any other host we have used.

I hosted a website with heartinternet.co.uk it is very inconvenient for me that it was very expensive..then i heard about unlimitedgb.com i moved to them..it is very comfortable for me.

Been with HI For over 5 years, I noticed that they had renewed 3 domain names that I had asked them NOT to renew to the value of £50.00 contacted support who were harsh to say that if their system had not logged it it wasn’t true, no offer of good will despite my seemingly excellent record for payment, I was basically called a liar and was told there would be no refund.

Contacted my credit card company who are charging back the fraudulent orders.

Would not recommend any more and we are moving to a new provider

I suggest you avoid them like the plague! Signed up with Heart Internet a year ago and paid for a year in advance for a hosting service. Just found out that they have charged £183 to my credit card for another year without my OK and they now refuse to refund me. They have a customer services line but when you ring this it just goes dead. The only way you can communicate with them is through their online service but they ignore any questions or comments they do not like. Have reported to my bank. In my opinion the worst customer service I have ever come across.

As above, I signed up a year ago and paid about £20 up front for a domain for 12 months. I only ended up using it for about 4 months.
I’ve just found out (from my credit card statement) that Heart Internet have just charged £50 to my account after they renewed the domain for another 2 years without my request or authorization.
I tried raising a complaint with Customer Services but I won’t even go into how appallingly bad they are. (Little Britain’s “Computer says no” routine comes to mind).
AVOID THESE THIEVES LIKE THE PLAGUE.

Domains renewed without my authorisation, no bills sent so it was too late to do anything about it. Emails state domains are about to expire, no mention that they will be billed.

Never agreed to payment renewal authorisation but they took the money anyway. Now will not cancel the domains or remove my card details as this has to be done within the 30 day window.

Have had to contact my card issuer.