We’ve been a Donhost reseller for over five years and have to say we’ve been very happy with the service we’ve got. Things have got worse since Dan sold the business a year or so back but still a good setup with absolute minimum downtime. Keep it up!

Appauling technical support - if you ring up they just tell you to e-mail in - if you e-mail in you end up waiting 2 days for a response. Was much better a few years ago but would definately avoid.

Still on a downward slide. Simple requests and enquiries take days to get a reply. As a reseller we need reliable quick support so we can offer the same to our clients.
Appalling service!

i’ve been with Donhost for 6 years…was very happy until they were taken over by Pipex..(the kiss of death for any company)
it’s now sinking fast and i’m moving to a better hosting company

Been with DonHost many, many years. I agree the service levels are now in free fall. I regularly have to report that a server is down. Eventually get a standard support email saying they have checked their systems and everything is fine. Has anyone found a successful escape route from the Reseller package?