I use 123-Reg because they are cheap and cheerful. Support are good and pricing is very competitive. Not much downtime, and includes loads of features

I use 123-reg for two domains and email management - the price is fantastic and the only issue I have had was very quickly resolved.

Shocking! Absolutely appalling. Yeah… they are cheap. But the old adage of you get what you pay for certainly applies. Their control panel is overcomplicated. Their hosting has been nothing but unreliable. Their support is slow. I really can’t say a good word about them. Sorry… but unless you want to buy something that doesn’t work for a low cost then I would suggest you stay away!

123-reg are great at getting your site and email up, but the problem is that they have a terrible non-interface for when you wish to cancel your hosting for any particular domain - and they will charge your card if they have details for one available. Add in that you can’t remove your card details except by phone, and that they don’t tell you which of your domains are due to expire (just ‘your domain is due for renewal’ or similar) and a - potentially excellent - web name and hosting outfit becomes a difficult one to use if, like me, you are sorting out a lot of domains and hosting packages as part of your work. I usually can’t avoid paying them for domains and hosting I don’t need without waiting on the phone for a very, very long time @ 10p per minute.

123reg are dreadful - they had over 1 week constant downtime earlier in the year - which knocked the site out of google for weeks on end, but they steadfastly refused to give any service refund.

Then they have an auto-renewal which stores your credit card and just takes money out without any direct affirmation….so my Instant-traffic service was up for renewal, I didn’t want to renew, went to the website on the day it expired, to find they had already taken out the money for another year. Well, you would presume any decent company would refund that upon being contacted the same day. Nope. Not one bit. They genuinely don’t give a toss that i don’t want the service.

In conclusion, customer service is very poor, web hosting is poor, there is no possible reason to choose this company. You will seriously regret it the minute you have a problem which you need to contact them about - because all they care about is making as much money from you as quickly as possible.

123reg dreadful? I don’t agree. I have worked with them for a number of years now, boughts lots of domains, hosted some sites and so far I don’t have a single complaint. Whenever there has been a problem their customer service has always been promptly dealing with the problem either by phone or through email. Yes, I’ve had some experiences of double charging for services for some reason but when I contacted them about it they’ve always refunded the money quickly. So far, so good I must say and I see no reason why not to continue working with 123reg for the foreseable future.

THEY KNOW YOUR PASSWORD.

I bought several domains, webhosting package and webmail access from these guys. The process was simple enough and good pricing.

The problem has come with the webmail access:
- it is a poor interface, especially compared to the free email services have made
- our ability to access it over the preceeding month had been poor, it has been unavailable for several days for different users, so we have had to use our non-word emails
- I can’t access it through Firefox and Opera is not recommended

However, the real shocker comes when I contacted the online web support. We went through the conversation where I informed them of the issues I’ve faced. They said they needed to access my email account to check this, so could they have my password. Wow, I’ve never had to give my ENTIRE password to anyone before. I said no, I’ll give it to someone higher up (I asked for the CEO!).

THEN, THE SUPPORT PERSON ASKED IS ******** YOUR PASSWORD? YES, THEY HAVE ACCESS TO OUR PASSWORDS! WHAT SORT OF OUTFIT IS THIS? I’m glad that I use very different usernames/passwords for different accounts. Call me naive, but one would have thought passwords would be heavily protected, such that even internal people can’t access them. After this call I looked through the T&Cs and nothing was mentioned protecting passwords, so legally I am sure they are covered.

But talk about an amateur operation.

Shocked as I was, I asked for the CEO to contact me and I got an email later saying the manager had tried to contact me - how, I had received no email, missed call or voicemail.

The other problem with their support is they give you three days to revert or they close the ticket and you have to start from scratch, a great system to get rid of people who are busy.

I would not recommend 123-Reg to anyone.

If I could give them a rating of 0 I would. Worst company to host with. I will keep blogging negative comments about this company as far as I live. I have lost so much money,customers and my marketing budget I spent all wasted because of a stupid server errors for 2 weeks.

STAY AWAY FROM 123-REG.